Canford Healthcare Optimises Profitability With Vena Insights

With Vena in place, one of the most significant improvements for Canford Healthcare has been the finance team's ability to analyse occupancy trends and fee structures across different funding types. Stephen offers an example. "We could see with a particular care home that the lower average weekly fee payers (a customer segment) were increasing their occupancy and the higher average weekly fee payers were actually reducing their occupancy," he says. This level of granular insight allows Stephen and the team to quickly adjust their strategies, ensuring optimal profitability across all the care homes. Vena Insights, in particular, has transformed Canford Healthcare’s approach to data analysis and decision-making. "We shared Vena Insights with all of our home managers," Stephen says. "I felt that it was quite important for the home managers to access the data themselves." This direct access to data has not only empowered care home managers to make more informed decisions, but also reduced the manual work for Stephen’s team involved in distributing reports. As he explains, "On their monthly calls with the home manager to talk about performance, my team can look at the live Insights data rather than looking at a screenshot that they saved." The result has been a marked improvement in operational staff’s decision making across the group's 11 care homes. With real-time access to performance data and occupancy insights, home managers can respond more quickly to changes and make data-driven decisions. This flexibility not only positions Canford Healthcare to stay ahead of changes, but empowers them to continue providing premium care to their residents.